Payment and Refund Policy
Last updated: 30 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all payments made for courses and related services offered by stagescoopx. These services include professional training in video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers purchases of individual course modules, full training programmes, live workshops, and any bundled digital resources supplied in connection with these courses. It does not apply to third-party services or products purchased separately from other providers.
Prices, Currencies, Taxes, and Any Additional Charges
All prices displayed on the website are in British pounds sterling and include value added tax at the prevailing rate unless stated otherwise. Any additional charges such as optional certification fees or extended access periods will be shown clearly before payment is completed. stagescoopx reserves the right to adjust prices at any time, but changes will not affect orders already confirmed. Currency conversion fees charged by the customer’s bank or card issuer remain the customer’s responsibility and are not included in the displayed price.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Payments may be made by major credit and debit cards, bank transfer, and approved digital wallets. All card payments are processed through secure third-party gateways that comply with current UK payment standards. Authorisation is obtained at the time of order placement. stagescoopx does not store full card details. Customers should ensure sufficient funds are available before completing a transaction. Suspected fraudulent activity may result in the order being placed on hold pending verification.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed when stagescoopx sends an order confirmation email after successful payment. This confirmation includes course access details, start dates where applicable, and a summary of the purchased services. Until this confirmation is received, no binding agreement exists. Customers are advised to retain the confirmation email for their records.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations, customers in the United Kingdom generally have a 14-day cooling-off period from the date of contract formation during which they may cancel without reason. This right does not apply once digital content has begun to be downloaded or streamed, or once a live course session has started. Customers must notify stagescoopx in writing within the 14-day period to exercise this right.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for cancellations within the cooling-off period provided no course content has been accessed. Once a course has commenced or digital materials have been downloaded, refunds are not granted except in cases of proven technical fault on the part of stagescoopx. Promotional offers, gift vouchers, and customised training packages are non-refundable. Partial refunds may be considered at the sole discretion of stagescoopx for extenuating circumstances supported by evidence.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, customers must send a written request to [email protected] or by post to Crawley Court, Winchester, Hampshire, SO21 2QA, United Kingdom. The request must include the order number, full name, contact telephone number using +44 (0)333 032 8000 where appropriate, date of purchase, and a clear statement of the reason for the request. Supporting documentation such as proof of payment should be attached. Requests lacking this information may be delayed or rejected.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receipt of a complete request, stagescoopx will acknowledge it within five working days. The request will be reviewed against the terms of this policy. Customers will be notified of the decision by email within fourteen days. If approved, processing begins immediately. If rejected, reasons will be explained and any alternative options offered where appropriate.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing typically takes between five and ten working days after approval, although bank processing times may extend this period. Customers should contact their bank if funds have not appeared within thirty days of notification. No cash refunds are provided.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers
Digital course materials are supplied immediately upon payment and access constitutes acceptance, waiving the standard cooling-off period. Subscriptions for ongoing access renew automatically unless cancelled before the renewal date. Promotional bundles are treated as single purchases and refunds apply only to the entire bundle. Live sessions that are missed due to customer unavailability are not eligible for refund or rescheduling unless stagescoopx cancels the session.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be resolved within seven days or the reservation will be released. Duplicate charges should be reported immediately to [email protected] for investigation. Chargebacks initiated without prior contact may result in account suspension. Any suspected fraudulent activity will be reported to the relevant authorities and may lead to permanent exclusion from future services.
Mandatory Consumer Rights in the United Kingdom That the Policy Cannot Exclude
Nothing in this policy affects the customer’s statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or the Data Protection Act 2018. These rights include the right to receive services with reasonable care and skill and the right to a refund where services are not provided as described. stagescoopx cannot exclude or limit these rights.
Contact Route, Policy Changes, and Last-Updated Date
Questions regarding this policy should be directed to [email protected] or by telephone on +44 (0)333 032 8000. stagescoopx may update this policy from time to time. The current version will always be available on the website and the date of the latest revision will be displayed at the top of the page. Continued use of the services after changes constitutes acceptance of the updated terms.